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Refunds For orders not yet collected

  • Refunds are only available if your order is cancelled 7 days before the collection date.
  • Change requests to orders, must be submitted a minimum of 7 days before the collection date. There is no guarantee we can accommodate changes with less notice.
  • All cancellation, refund and change requests must be made to info@sweetbonescompany.com.
  • If applicable, refunds will be issued to the card you paid with, alternatively you can request a gift voucher.
  • If you do not pick up your order, we do not give a refund.
  • If you try one of our products and just don’t care for it, then we hope you try something different next time; however, a refund will not be given.
  • No refund will ever be given for an amount in excess of the original purchase price regardless of circumstance.
  • Sweet Bones Company reserves the right to modify its exchange/return policy at any time.

Refunds For orders already collected

  • If you try one of our products and just don’t care for it, then we hope you try something different next time; however, a refund will not be given.
  • Remember, you type it, we pipe it. If there is an error with any messages and it matches what you submitted, no refund will be given.
  • Cake decoration may vary in appearance from those pictured due to different baker decorating styles. If you are unhappy with the decoration, you can email info@sweetbonescompany.com within 2 days of the order collection date with photos and details. We will assess your claim and determine if we can offer a refund based on the situation. We will get back to you within 3 business days hours of your complaint.
  • If it’s determined that you are eligible for a refund, this will be issued as a store credit in the form of a gift voucher.

Returns

  • As our product is perishable, we can not accept returns for any items.

We’re pretty Social

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Heavenly, smooth vegan house baked cheesecake!! Tenny is bringing pistachios and drizzles of chocolate together in a perfect sweet-meets-salty-meets-creamy experience here!! ⚡ You will be so happy if you can get a slice of this for your weekend treat. Get in early! 🌄 See you in Scullin, any time from 8am to 2pm 😊 #cheesecake…
We love seeing Keep Cups brought from home, or borrowed from our Library, as well as every single-use cup that makes it back to our Composting Basket! ♻️ You are an absolutely wonderful community 🌼 Thank you so much for keeping these resources circulating through our recycling and composting systems! You are our teammates in…
Have you had the chance to sit with a piece of Em's new Chai Tiramisu?? 🤤 If not... You've got a really good thing ahead of you!! 🎉 This is an absolute stand out in our cakes cabinet made with the same delicious @pranachai we use to make our pots of chai tea and house…
You know it's a good day ahead when you look down into your hands and this is what your lunch is!! 🤘🏼 Come have Russ make you a Rainbow Wrap as good as the ones he makes us for our work break lunches here!! 🫠 Selling this special until we're sold out 🌈 #sweetbonesbakery #sweetbones…
Shannon and Em are a team of genuine wonder women!! 🦸🦸🏼‍♀️ You'll find them out the back of Sweet Bones smiling and chattering through their friendship, working hard at a new business idea, or just side by side quietly excelling at their art of baking 🎂💕 ⬆️⬆️⬆️ This is what happens when you give them…
It's Avocado Seed Germination Stage 2! Check out our growing seeds!! 🥳🥑 The cold Canberra winter meant it took a few months for our seeds to grow significant sprouts, but patience has us here! ❄️✨ Have you been growing alongside us? 😊 Here are your next steps — follow along with the photographs! 📸 1.…

Scullin

PH: 0466 636 101

SHOP 3, 3 SCULLIN PLACE
SCULLIN, CANBERRA


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